Returns, Exchanges and Refunds
You have 15 days from receipt of your order to return your products. The items you wish to return or exchange must be packaged in their original packaging with their labels and in perfect condition for resale (unworn, unwashed, undamaged or soiled). You can send us your request for return, exchange or refund directly by email to the following address: firstname.lastname@example.org - indicating the number of your order, the articles concerned as well as the reason for your request. We will send you the return mailing address by email. Return costs are the responsibility of the buyer.
Once your return package has been received and checked by our team, we will proceed with the refund no later than 14 days after receipt of your package via the payment method used when placing your order. Emails will be sent to you to follow the processing of your return request and to confirm the refund.